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Drishti Innovations
CRM

SLA & Follow-up Tracking

Auto-flag leads that breach SLA, escalate to managers and report on counsellor responsiveness.

Drishti SLA Tracking enforces response-time discipline — flagging breaches, escalating to managers and surfacing per-counsellor responsiveness.

Key capabilities

  • Configurable SLA per stage / source
  • Auto-escalation rules
  • Counsellor scorecards
  • Daily breach digests

More in CRM

Multi-channel Lead Capture

Capture enquiries from web forms, landing pages, WhatsApp, walk-ins and Meta/Google ad campaigns.

Lead Kanban

Drag-and-drop pipeline with stages, owners, tags and bulk actions across the admissions funnel.

Counsellor Workflows

Task lists, call scripts, follow-up scheduling and document checklists for each counsellor.

Drip Campaigns

Pre-built WhatsApp / email / SMS sequences for each stage of the admissions journey.